Policies

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Privacy Policy

Privacy Policy for Hautedry At hautedry.com, accessible from hautedry.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by hautedry.com and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. Log Files hautedry.com follows a standard procedure of using log files. These files log visitors when they visit we...

Email List

Our specials list is only for those that subscribe to receive the correspondence. Our email list is for all Guests of HauteDry to let you know of special offerings, changes to operations, or general updates. We will not spam your inbox, and try to make sure it’s only important items! Please note, if you opt out of our emails, it may affect your ability to receive your appointment confirmations. Special list link here (https://www.hautedry.com/secret)

Drinks & Drink Limitations

We are so proud to offer you complimentary beverages to enhance your experience. We are happy to serve you as many non-alcoholic beverages as you’d like. Any beverages containing alcohol will be limited to 1 per hour, with a limit of 2. It is your responsibility to drink responsibly, and consult your physician for any interactions that may be of concern to you. Please do not drink and drive, HauteDry will not be held responsible for any drink you choose to consume.

Return Policy for Product

If you are not completely satisfied with an HauteDry product or gift purchase for any reason, we welcome you to return brand-new items for a full refund of your original payment within 30 days of purchase with a $15 restocking fee. We will not be able to return products if there is no record on file of the purchase. Gently used products (1 or 2 uses only please) that were purchased within 30 days can be used for an exchange with no fee attached. We will not be able to give cash or credit back ...

Guest Sickness Policy

We understand that things come up (including sickness), which is why we have our fair and low impact cancellation policy for last minute changes. All changes and cancellations within 24 hours of the appointment will result in a $24 charge or $48 charge. Please note, this cancellation policy will only be waived for a death in the immediate family. No-shows are treated differently, so please plan accordingly. Thank you! For our current cancellation policy and 'unique' cancellation circumstance...

Holiday Booking Policy

We love to serve Guests during the holidays. It’s a special time to lift spirits, give genuine joy, and provide beautiful hair to those who are celebrating. Because it is a sacrifice for our team to offer time during holidays, and KEY Holiday weeks (Christmas Eve, Thanksgiving Week, and New Year's week) we reserve the right to give a 75% charge for no-shows or day-of cancellations. Thank you for understanding! Each situation will be assessed according to our cancellation policy, but there will...

Our Main Goal For Your Visit

Our main goal for each Guest is to: - Respect your time - Offer you the best quality possible - Make you feel welcome Please let us know if we fell short in any of these areas, or if we met your expectations! We love your feedback.

Why are we a NON-TIPPING SALON?

- Our whole brand is centered around respecting time! Streamlining our tipping process (not accepting them) makes it simple and easy for Guests. - Pride in what we do: We view our team as professionals, and we follow the lead of other professionals like Doctors, lawyers, and others who do not accept tips. - We like to work as a team as often as possible. It makes the process simple and easy for you, when you don't have to worry who to tip (and how much). We hope you enjoy this...

Paying Ahead

There are a few situations where people would like to pay ahead for service, we are happy to help with that! Because services can change in-house (like adding items on, or changing service plan for example), we have three ways you can pay ahead. 1. Be the Paying Member of the group 2. Add your card onto the Guest's File 3. Purchase a gift card for the Guest to use. We will not be able to finalize a Guest payment before their service. Thank you!

Cancellation policy

We love our Guests, and we are so honored to serve you. In order to treat ALL GUESTS the same, no matter what circumstance- we consistently follow through. This allows us to create a healthy and consistent environment for our Guests and team. Thank you for your support! Our Policy is on our website, it's sent with our confirmation emails, and it's also found in our intake form sent to your inbox. Please refer to any of these if you'd like a reminder. Click here for our current ...

Service Animals

We do love your furry friends! However, due to the comfort of our other Guests, we ask you to please leave your animals at home. We do understand that in some cases emotional support dogs are a necessity, we will ask you to show your card at the time of the appointment and we will also need to reserve a room for you at the time of reservation. We are not equipped to care for your pet while you're here, (bowl for water), etc. We are not liable for any products or supplies your dog may ingest w...

Payment Options

We offer a 'Sans Checkout' Experience for your convenience. This means we do not have a traditional check in and check out. If you'd like a quote up front, please request that so we can schedule for you. Our Stylists ring out at the end of the day, so they can take great notes (it also prevents us from making a mistake with your checkout). We will always email your receipt unless you request otherwise. Our accepted payment types: American Express Visa Mastercard Apple Pay We are ca...

Intake Forms

Intake Forms (Release Forms) These forms are required for any full service appointment (Quick service includes BlowDry Styling and men's cuts). If you are hesitant to sign, we are happy to send over a copy before your appointment. In April of 2023, Guests who refuse to sign will have to be accepted by the Stylist performing the service if it’s NOT a chemical service. All chemical services must have a release form or the service will be refused with a no-show charge. Any refused forms befo...